Returns and Refunds Policy

Returns and Refunds for Digital Products

Products sold through this Website consist of digital artwork data that becomes available for download after payment has been confirmed. Unless expressly stated on the applicable product page, no canvas artwork, framed artwork, printed product, storage device, certificate, or other physical item will be shipped.

Because of the nature of digital products, returns, exchanges, and cancellations requested for the customer’s convenience will not be accepted after an order has been confirmed.

However, if the purchased file is corrupted, the wrong file has been provided, the file clearly differs from the principal specifications shown on the product page, or the file cannot be downloaded properly due to a cause attributable to the Website, we will respond by providing a functioning file again, restoring download permission, or taking another appropriate measure.

If a problem attributable to the Website cannot be resolved by providing a functioning file again or through another reasonable measure, we will review the circumstances and issue a refund where appropriate.

When We Will Provide Assistance

Please contact us promptly and provide your order number and details of the issue if any of the following applies:

• The supplied file is corrupted and cannot be opened using generally compatible software.
• A file different from the product ordered has been provided.
• The supplied file clearly differs from the file format, image dimensions, resolution, or other principal specifications displayed on the product page.
• The file cannot be downloaded because of a problem with the Website’s system, even though the download period has not expired and permitted downloads remain.
• The product was not properly supplied due to another cause attributable to the Website.

When Returns or Refunds Are Not Available

We do not accept returns, exchanges, cancellations, or refund requests arising from circumstances attributable to the customer, including the following:

• The appearance, colors, atmosphere, or overall impression of the artwork differs from the customer’s expectations.
• The customer did not confirm the file format, image dimensions, resolution, color profile, or other product specifications before purchasing.
• The customer’s device, software, storage capacity, display environment, or printing environment does not support the purchased file.
• The colors, brightness, aspect ratio, or image quality shown on a monitor, television, tablet, or other display device differ from the customer’s expectations.
• The colors displayed on a monitor differ from those of a physical print.
• The desired printing result is not achieved because of the printer, paper, material, ink, color profile, printing company, finishing method, or output settings.
• The actual use or finished result differs from an illustrative room display, framing example, paper comparison, television or monitor display, printing-process image, or other reference image shown on a product page, printing guide, or elsewhere on the Website.
• The saved file is lost because of device failure, loss of a device, accidental deletion, failure to save the file, or another circumstance attributable to the purchaser.
• The permitted number of downloads has been reached or the 300-day download period from the date of purchase has expired.
• Permitted downloads are consumed because the order-completion email or download link was forwarded, transferred, shared, or published.
• A third party downloads the file because of unauthorized access to the purchaser’s device or email account, or another circumstance resulting from the purchaser’s management of those systems.
• The file becomes unusable, its quality is reduced, its colors change, or another issue occurs because the file was resaved, converted, edited, compressed, or otherwise processed after purchase.
• For a file identified on its product page as containing Content Credentials, all or part of the Content Credentials is lost because of resaving, conversion, editing, compression, printing, screenshots, metadata removal, or the technical specifications of the service used.
• The product is intended to be used for a purpose prohibited by the applicable Terms of Use.

Checks Before Ordering Printing or Framing

Before providing the data to a printing company, photo printing service, or framing company, please confirm that the downloaded file opens properly, that it is the artwork ordered, and that it matches the principal specifications displayed on the product page.

For large-format printing or printing on expensive fine art paper, canvas, Japanese washi paper, acrylic, aluminum composite panels, or other costly materials, we recommend asking the printing company to inspect the file, confirm the recommended printing size, and provide a color proof or small test print before producing the final print.

Except in cases of willful misconduct or gross negligence on our part, or where we are otherwise liable under applicable law, refunds from the Website do not include printing costs, framing costs, paper or material costs, processing fees, data-conversion charges, reprinting costs, shipping charges, or other expenses incurred under an agreement between the purchaser and an external service provider.

How We Respond to Reported Problems

After receiving an inquiry, the Website will review the order information, available download records, and details provided by the customer.

Where appropriate, we may take one or more of the following measures:

• Provide a functioning purchased file again.
• Restore download permission.
• Suspend or reset existing download permission.
• Provide guidance concerning the file format, specifications, or download procedure.
• Take another measure considered appropriate to resolve the problem.

If disclosure or unauthorized use of a download link is suspected, please contact us promptly.

We do not, however, guarantee that downloads consumed because of circumstances attributable to the purchaser will be restored or that download permissions will be reset.

Refunds

If a problem attributable to the Website cannot be resolved by providing a functioning file again, restoring download permission, or taking another reasonable measure, we will review the order information and circumstances and issue a refund where appropriate.

Refunds will generally be processed through the credit card, PayPal, Paidy, or other payment method used for the original purchase.

The time required for a credit-card or PayPal refund to appear on an account statement varies depending on the payment provider, card issuer, or financial institution.

A cancellation or refund for an order paid through Paidy may be processed as a cancellation of the charge, a reduction of the billed amount, an adjustment to the customer’s balance, or another method in accordance with Paidy’s procedures and the status of the applicable charge.

If the specifications of the payment method prevent a refund from being processed through the original method, the Website and purchaser will agree upon another suitable method.

After the Website initiates a refund, we cannot guarantee a specific period for processing by the payment provider, card issuer, Paidy, or financial institution.

How to Contact Us

Please contact us at the following email address using “Download Product Inquiry” as the subject:

painter@mukyokukan.com

Please include the following information:

• Order number
• Purchaser’s name
• Email address used for the purchase
• Product title
• Device and browser being used
• Details of the problem
• The text of any error message or a screenshot showing the error

If there appears to be a problem with the file, we may ask for the file name, file size, software used, or other information reasonably necessary to investigate the issue.

Rights under Applicable Law

Nothing in this policy is intended to improperly restrict any right granted to the customer by applicable law.

For complete usage and sales conditions, please review the “Terms of Use for Downloadable Digital Artworks” and the “Information Required under the Act on Specified Commercial Transactions.”