Returns and Refunds Policy

Returns and Refunds for Digital Products

Products sold through this website are digital artwork files made available for download after payment has been confirmed. No physical item, including canvas artwork or printed material, will be shipped.

Due to the nature of digital products, we do not accept returns, exchanges, or cancellations for reasons attributable to the customer after an order has been confirmed.

However, if the purchased file is corrupted, the wrong file has been provided, the file clearly differs from the specifications displayed on the product page, or the file cannot be downloaded normally due to circumstances attributable to us, we will provide an intact file, restore download permission, or take another appropriate measure.

Problems Eligible for Assistance

Please contact us promptly and provide your order number and details of the problem if any of the following applies:

• The purchased file is corrupted and cannot be opened normally.
• A file different from the product ordered has been provided.
• The purchased file clearly differs from the file format, image dimensions, or other principal specifications displayed on the product page.
• The file cannot be downloaded due to a problem with our system, even though the availability period has not expired and download attempts remain.
• The product was not properly provided due to another circumstance attributable to us.

Cases Not Eligible for Returns or Refunds

We do not accept returns, exchanges, cancellations, or refunds in the following circumstances attributable to the customer:

• The appearance or impression of the artwork differs from the customer’s expectations.
• The customer did not confirm the file format, image dimensions, resolution, color profile, or other product specifications before purchasing.
• The customer’s device, software, available storage, or printing environment does not support the purchased file.
• Colors displayed on the customer’s monitor differ from those in the resulting print.
• The desired printing result cannot be achieved due to the printer, paper, ink, color profile, printing company, or output settings.
• The saved file is lost due to device failure, loss of a device, accidental deletion, failure to save the file, or another circumstance attributable to the customer.
• The download limit has been reached or the 300-day availability period has expired.
• Download attempts have been used because the customer forwarded, transferred, shared, or published the order completion email or download link.
• A third party downloaded the file because of unauthorized access to the customer’s device or email account or another security issue attributable to the customer.
• Content Credentials have been lost in whole or in part because the file was resaved, converted, edited, compressed, or processed by software or services that do not preserve them.
• The customer intends to use the file for a purpose prohibited by the Digital Artwork Download Terms of Use.

How We Respond to Problems

After receiving an inquiry, we will review the order information, available download records, and details provided by the customer. When appropriate, we may provide an intact file, restore download permission, revoke or reset existing download permission, or take another appropriate measure.

If you suspect that the download link has been disclosed or used without authorization, please contact us promptly. However, we do not guarantee restoration of used download attempts or resetting of permission when the problem results from circumstances attributable to the purchaser.

Refunds

If a problem attributable to us cannot be resolved by providing an intact file or through another reasonable measure, we will review the circumstances and issue a refund.

Refunds will generally be processed through the credit card, PayPal, Paidy, or other payment method used for the original purchase. The time required for the refund to appear on the customer’s statement depends on the payment provider, card issuer, or financial institution.

If the original payment method cannot be used for the refund, we will arrange another method in consultation with the customer.

How to Contact Us

Please contact us at the email address below with the subject line “Digital Download Product Support.”

painter@mukyokukan.com

Please include the following information:

• Order number
• Purchaser’s name
• Email address used for the purchase
• Product name
• Device and browser being used
• Description of the problem
• The error message or a screenshot, if available

Rights Under Applicable Law

Nothing in this policy is intended to improperly restrict any rights available to the customer under applicable law.

For complete conditions, please review the “Digital Artwork Download Terms of Use” and the “Disclosure Based on the Act on Specified Commercial Transactions.”