Mukyokukan (hereinafter referred to as “the Company”) operates this website (hereinafter referred to as “the Site”). Customers who use this Site are deemed to have agreed to the following Terms of Service (hereinafter referred to as “these Terms”).

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Article 1 (Scope of Application)

By using the Site, customers are deemed to have agreed to the contents of these Terms. In addition, any provisions or conditions separately stated within the Site shall form a part of these Terms, regardless of their title.

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Article 2 (Customer Information and Account Registration)

1. Customers must provide accurate and truthful personal information when registering via the Site’s purchase or account registration forms.

2. Customers must promptly update their registered information to ensure accuracy and truthfulness.

3. If the customer is a corporation or organization, a representative contact person must be registered, and any changes must be updated via the user account page.

4. If the Company determines that false or inaccurate information has been provided, the account may be suspended or deleted.

5. The Company will deem access made using a matching login and registration as an authorized use by the registered customer.

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Article 3 (Account Information Management)

1. Customers are responsible for securely managing their account login credentials, including username, email, ID, and password.

2. Customers must not allow third parties to use, transfer, rent, sell, or inherit their accounts or account information.

3. The Company assumes no responsibility for any damages arising from poor management, misuse, or unauthorized use of account information.

4. In case of suspected unauthorized access or use of account information, the customer must promptly notify the Company and follow any instructions provided.

5. Any delay in reporting or failure to comply with instructions may result in the customer bearing full liability for damages incurred.

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Article 4 (Notices and Communications)

1. The Company may contact customers by email or other appropriate means when necessary.

2. Customers must promptly update their information on the account page in case of any changes.

3. The Company shall not be liable for any disadvantages resulting from failure to update information or undelivered notices.

4. Response time to inquiries may vary, and the Company assumes no responsibility for such delays.

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Article 5 (Products and Returns)

1. Cancellations, returns, or exchanges due to customer reasons are not accepted.

2. In case of incorrect items or sizes, the customer must contact the Company within 7 days of delivery to arrange replacement (unused condition only).

3. Product images shown on the Site are CG thumbnails created by the artist. Actual products are printed on canvas, and visual differences may occur depending on display devices and processing methods. Such differences do not warrant returns.

4. All items are thoroughly inspected prior to shipping. Contact must be made within 7 days if damage is found upon arrival.

5. The Company will bear all shipping and handling costs in the case of defects or damages due to Company error.

6. Due to the nature of customized and one-of-a-kind artworks, returns or exchanges for personal reasons are not permitted.

7. Product specifications are as stated on each product’s page.

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Article 6 (Undeliverable Items)

1. If delivery fails due to refusal, unreachable contact, or expiration of carrier holding period, the Company will charge all incurred costs including return fees and administrative charges.

2. For reshipment, these actual expenses must be settled before dispatch.

3. The Company assumes no responsibility for any resulting damages (including loss of opportunity or revenue) due to undeliverable orders.

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Article 7 (Pricing and Payments)

1. Product prices include consumption tax. Shipping fees may vary by region and delivery method.

2. Accepted payment methods include credit card, PayPal, or other options designated by the Company.

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Article 8 (Shipping and Delivery Timeframes)

1. Orders are typically shipped within 7 to 14 business days after confirmation.

2. International orders may be delayed due to customs or local circumstances.

3. Additional shipping charges may apply to remote, hazardous, or restricted regions.

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Article 9 (Copyright and Intellectual Property)

1. All content, including images, text, logos, and designs, is the intellectual property of the Company or its creators.

2. Unauthorized reproduction, duplication, redistribution, or commercial use is strictly prohibited.

3. Commercial use or resale of product images without permission is not allowed.

4. Violations may result in legal action and claims for damages.

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Article 10 (Prohibited Acts)

Users must not engage in the following:

1. Registering false information or accessing the Site by fraudulent means

2. Using another user’s account

3. Disrupting Site operation

4. Modifying, duplicating, or reproducing Site content without permission

5. Sharing or disclosing content to third parties without authorization

6. Causing financial or psychological harm to others

7. Violating any laws or public order

8. Any actions in breach of these Terms

9. Any other actions deemed inappropriate by the administrator

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Article 11 (Account Deletion)

1. The Company reserves the right to suspend or delete any account that violates these Terms or engages in inappropriate behavior.

2. Upon deletion, associated data and files may also be removed, and access to them prohibited.

3. The Company bears no liability for any resulting loss or damage to the user or third parties.

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Article 12 (Handling of Personal Information)

Personal information obtained from customers will be strictly managed and handled in accordance with the Company’s separate Privacy Policy.

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Article 13 (Disclaimer)

1. The Company is not responsible for delays or damages caused by natural disasters, customs delays, shipping accidents, or network failures.

2. Damage or loss caused by shipping carriers will be handled per carrier policy.

3. The Company shall not be liable for any losses (including lost profits or opportunities) caused by use or inability to use the Site.

4. Any disputes arising with third parties must be resolved at the user’s own expense and responsibility.

5. The Company’s liability is limited unless caused by gross negligence or willful misconduct.

6. Due to the nature of handmade, one-of-a-kind products, delays may occur due to inspection or adjustments. The Company is not liable for such delays.

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Article 14 (Changes to Terms or Services)

1. The Company may change, suspend, or terminate its services at any time without prior notice.

2. Revisions to these Terms shall take effect immediately upon posting on the Site.

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Article 15 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan. In the event of any dispute, the exclusive jurisdiction shall be the court with jurisdiction over the Company’s location.